What to do if no match is found

If no matching transaction is found, the invoice will be marked as Unmatched. It usually means the transaction is not yet available or the data does not match.

Common reasons

Transaction not yet recorded
Amount difference
Currency mismatch
Merchant name mismatch

What you can do

Review the invoice details and make sure the information is correct.
Check that the transaction is recorded in the system.
If it is recorded, re-upload the invoice.
If it is not available, wait until the transaction appears, then upload the invoice.

You can continue tracking the invoice under Unmatched.

See Invoice statuses

If a match becomes available, you can complete it manually.

See How to review and confirm a match

Note: Unmatched invoices remain visible and are not lost. They are not matched automatically later.

Updated on: 26/04/2026

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