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How to Replace a Physical Card

You can replace a card if it is expired or terminated.



If your card is lost or stolen, you must first terminate the card before you can replace it.


Before replacing a card



If the card is still active:


  1. Go to My Cards.
  2. Select the card you want to replace.
  3. Go to Settings.
  4. Select Change Status.
  5. Choose Terminate.


Note: You can also temporarily Suspend a card, but a suspended card cannot be replaced. It must be terminated before replacement.



How to replace a card


  1. Go to My Cards.
  2. Select the expired or terminated card you want to replace.
  3. Go to Settings.
  4. Select Replace Card.
  5. Follow the on-screen instructions to complete the replacement.


For Admins



Admins can follow the same steps for a user's card:

  1. Go to Users & Cards.
  2. Select the intended user.
  3. Select the card.
  4. Follow the same replacement steps above.

Updated on: 31/08/2026

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