• Change Email

  You can change the email address for your account or for another user's account by requesting assistance from the Nqoodlet team. How to Reach Out to Customer Support: For quick and convenient assistance, use the live chat feature on our platform: Ensure you are logged into your account on the platform via the link: https://app.nqoodlet.com/auth/login. Locate the live chat option, usually found at the bottom right corner of the screen.Some readers

• Contacting Customer Support

  If you need assistance or have questions, reaching out to customer support is a direct way to get the help you need. How to Contact Customer Support: Log in to Nqoodlet Platform: https://app.nqoodlet.com/auth/login. Open Live Chat: Look for the live chat option, usually located at the bottom right corner of the screen. Send Us a Message: Click on the chat icon and enter your message into the chat box. Submit Your Message: Press “Send” to deliver your messageSome readers

• User Permission

  User Permission details Account Admin They have full access to manage the wallet and transfer funds, handle financial approvals, manage settings, activate and deactivate cards, view the dashboard, and review the details of the company's financial operations. In addition, they can track their own expenses, add invoices, add or delete users, and modify user permissions. Auditor They have permission to view financial operations, transfers, expenses, and all invoices for auditing purpSome readers

• View and Manage Company Profile (Account Admins Only)

  Follow the steps below to access and manage your personal and company information. Login: Visit Nqoodlet Login to access your account. View User Profile: After logging in, go to your User Profile to view and manage your personal details. Access the Company Profile section to review and update company-related information, including: Address: Update or confirm your company address. Company Funding Method: View or edit the funding meSome readers

• Account Admin & Accountant: Transaction Report

  Using the transaction report, you can track all transactions across all cards in a single report. Log in to your account Navigate to the Wallet section Select the wallet and click on Transactions You can sort the transactions by type and time Click on ExportSome readers

• User: Change Account Password

  Changing the user password ensures account security and access control. How to Change Your Password Follow these steps to update your account password: Click on View Profile Go to the Privacy section Click Change Password Enter your Old Password Enter your New Password Confirm your New Password Click Save to update your passwordSome readers

• View User Profile

  As an admin, you have the ability to access and manage user profiles within the system. Viewing a user profile allows you to review and update user information, monitor roles, and ensure data accuracy. How to View a User Profile as an Admin: Login at https://app.nqoodlet.com/auth/login. Go to the Users & Cards section. Select the user you want to view or edit. Click Edit to update profile information. Click View Details tFew readers

• Admin Dashboard Overview

  See everything happening across your company in one dashboard, with real time visibility into cards, expenses, and financial trends as they happen. Sections Explained Active Card Programs Shows all company cards and their balances. Click Show Balance to reveal available funds. Expenses Displays spending trends for the last three months. Helps identify spikes or unusual activity. Recent Activity Tabs Transactions: latest payments with full details. ReqFew readers

• OTP or Verification Link Not Working

  You may see messages indicating that the verification code is invalid or that the OTP is not working during account activation. This usually happens if the code has expired after 24 hours, was already used, or was entered incorrectly. Request a new OTP or verification link. Use only the most recent code or link you received. If it’s a link, open it on the same device and browser where you made the request. Make sure the code is entered correctly with no spaces or missing digits.Few readers

• OTP Not Received

  Adding an extra layer of security helps keep your Nqoodlet account safe. If you haven’t received your one-time password, it may be due to network delays, incorrect contact details, or mobile provider issues. You need the OTP to log in or confirm transactions securely. Check your contact information and make sure your phone number and email are correct and active. Check your SMS and email inbox, including Spam, Junk, or Promotions folders. Ensure good network coverage and request the OFew readers