• User: Card Acceptance Issues

  Sometimes a card transaction may be declined, even when you have enough balance. Common reasons include: Card Acceptance Issues Insufficient balance: Not enough funds on the card. Merchant restrictions: Some merchants or platforms do not accept prepaid or corporate cards. Country restrictions: Certain transactions may be blocked depending on the merchant’s country or regulatory rules. Blocked transaction type: For security or policy reasons, some categories ofFew readers

• Account Admin: Filtering Transactions

  The transaction filtering feature allows you to view and manage specific sets of transactions based on various criteria. This feature is essential for analyzing spending patterns, tracking expenses, and ensuring the accuracy of financial records. Go to the list of transactions. Click on Filter. Select filtering criteria (e.g. Receipt, Type, Tag, Amount, Cards) View the filtered transactions.Few readers

• Account Admin: Export User Transactions

  Exporting user transactions allows you to review and analyze transaction data in detail. Go to Users & Cards. Select the employee’s name. Click All Transactions. The download icon will appear in the top right corner Click the icon to download the employee’s transaction statement. To download data for a specific type or period, use the filter options below and click Export.Few readers

• User: Attach Transaction Receipt

  Attaching a receipt to a transaction helps ensure that all expenses are documented and easily traceable. This process allows you to directly attach relevant files, such as invoices or receipts, to the transaction record. Go to My Cards. You can access transactions from the My Cards Glance tab on the My Cards page, which opens by default and displays all transactions for all cards or by selecting a specific card, then viewing its transactions and choosing the one you wFew readers

• User: Card Decline

  Exporting declined transactions helps you review and analyze transactions that were not approved. How to export declined transactions Go to My Cards. You can access transactions in two ways: From the My Cards Glance tab on the My Cards page, which opens by default and displays all transactions for all cards. Or by selecting a specific card, then viewing its transactions and choosing the one you want to review. Click on the Declined Transactions taFew readers

• Classifications (Tags and Departments)

  You can pick a tag and department from the default list only. List of tags you can choose from:Few readers

• User: Splitting a Transaction

  Transaction splitting is a useful feature that allows you to divide a single expense into multiple parts. This is especially helpful for distributing shared costs among different departments or budget categories. Go to My Cards. Select the card you want to split transactions from. Choose the transaction you want to split Select split transaction icon Enter the split details. Save.Few readers

• User: Add a Transaction Description

  Adding descriptions to transactions is an important step to maintain clear and organized financial records. Detailed descriptions help you track your spending, make it easier to identify transactions, and provide context for future reference. Go to My Cards. Select All Cards to view all your cards. Click on the Transaction to see expenses linked to the card. Add or update the Transaction Description. Click Save to store the changes.Few readers

• User: Attaching an Invoice

  Attaching invoices to your transactions or records is essential for accurate documentation and efficient financial management. Go to My Cards. Select All Cards to view the list of your cards. Click on the transaction to view the details. Choose Upload Attachment to add a file. Click Add to begin the upload process. Select the file type from your device. Click Upload to attach the file to the transaction.Few readers

• User: Categorizing Transactions

  Tagging transactions is an effective way to categorize and manage your spending, making it easier to track expenses and analyze your financial behavior. Go to My Cards. Click on All Cards to view all your cards. Open the Expenses section to track spending. Select a Transaction to review its details. Use Select Category to tag and organize the transaction for better tracking and management.Few readers

• Why Your Transaction Was Declined

  Nqoodlet card payments may be declined for several reasons, including insufficient funds, inactive or frozen cards, exceeded spending limits, incorrect PIN entry, or rejection by the merchant. Below are the most common reasons your Nqoodlet card payment may be declined: 1. Insufficient Funds Your Nqoodlet Wallet may not have enough balance to complete the payment. Only company admins can top up the Wallet and manage company cards. If you’re not an admin, please contact your companyFew readers

• Declined Online Transaction

  If your online payment was declined, it may be due to incorrect card details, insufficient funds, browser or connection issues, or exchange rate differences that affect the total amount. This article helps you identify the cause and resolve the issue so you can complete your purchase successfully. 1. Check your card details Make sure the card number entered is correct. Confirm the expiry date. Verify the CVV code. Even a small typo can cause the transaction to fail. 2. VerifyFew readers

• Understanding Pending Transactions

  You may notice a pending transaction shown below your balance. This article explains what pending transactions mean and how they affect your available balance. What is a pending transaction A pending transaction is a payment that has been authorized by the merchant but not yet settled. The amount is temporarily reserved It is not deducted from your balance yet It will be finalized once the merchant completes settlement Why transactions appear as pending The merchant requesFew readers

• Fraudulent Transactions and How to Avoid Them

  Fraudulent transactions can happen if a card is misused or exposed. This article explains how to reduce risk and what to do if you notice suspicious activity. Fraudulent Transactions A fraudulent transaction is any payment you did not authorize or recognize. Common causes Card details shared unintentionally Card used on unsafe websites Card exposed to others PIN compromised Card lost or stolen How to avoid fraudulent transactions Keep your card details privFew readers

• Currency Conversion Fees Explained (FX Fees)

  By default, you won’t be charged additional fees for domestic card transactions. For international transactions, Nqoodlet applies an FX rate markup of up to 3% when you make a payment in a different currency. Exchange rates are updated daily based on the wholesale rate available to Nqoodlet through our card network partners. How FX Fees Work A 3% FX fee applies to any transaction made in a currency different from your default Nqoodlet wallet (e.g., SAR, USD, EUR). The FX fee is calculateFew readers

• How Long Does It Take for Transfers and Withdrawals to Settle?

  This article explains the expected timeframes for deposits and withdrawals to appear in your Nqoodlet wallet or business account. Processing times may vary depending on your bank’s operating hours, transfer type, and whether the transfer is local or international. How Long Does It Take for the Amount to Be Deposited? When you make a bank transfer and upload the transfer receipt through the Nqoodlet app: If you fund before 11:00 AM (KSA time), the amount is usually reflectedFew readers

• Declined Transaction at Point of Sale (POS)

  If your card is declined at a POS terminal, there may be several reasons. This guide helps you identify the issue and fix it before retrying the payment. Before you retry Make sure your wallet or company wallet has enough balance Confirm the POS terminal is connected to the internet Check that the card is not damaged or wet Some declines are related to the card itself. Card issues Chip is scratched or damaged Card is expired or blocked Card was swiped instead of insertedFew readers

• Merchant Reports Payment Not Received

  If a merchant claims they haven’t received your payment, don’t worry. Sometimes payments take longer to appear on the merchant’s side, even if the transaction was successfully processed in Nqoodlet. This article helps you confirm the payment status and understand what to do next. 1. Verify your transaction Open the Nqoodlet app. Go to the Transactions or Cards section. Check the recent transactions list. Confirm that the payment appears as successful. 2. Confirm theFew readers

• How to Dispute a Card Transaction

  If you notice an incorrect or unauthorized transaction on your Nqoodlet card, you can submit a dispute within 60 days of the transaction date. When Can I Dispute a Transaction? You can dispute transactions if: You did not authorize the charge You were charged twice The amount charged is incorrect Goods or services were not delivered A subscription was not cancelled as agreed Important Timeline Disputes must be filed within 60 days Investigation may take upFew readers