Skip to main content
All CollectionsTransactions
User: Card Decline Issue
User: Card Decline Issue
Updated over a week ago

Exporting declined transactions helps you review and analyze transactions that were not approved.

1. Click on the "Transactions" tab.

2. Go to the "Export" tab.

3. Click on "Filter" in the top right corner.

4. Click the down arrow next to "Show Results."

5. Select "Status" and choose "Declined."

6. Click on "Export."

Check the following to understand why the card was declined:

1. Ensure the declined card has sufficient balance.

2. Confirm the card details entered are correct.

3. Try using a different browser if you encounter a decline issue.

Note:

* If the card is declined after confirming sufficient balance, contact the Naqoodlet team through live chat on your account.

Did this answer your question?