> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nqoodlet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why did my plastic card request fail?

**If your plastic card request in the Nqoodlet platform fails, it may be due to a system error, card limit, or a temporary issue with the service. This article explains the possible causes and how to resolve them step by step**.
# Common Reasons and How to Fix Them

###### 1. One Card Per User Policy

* Each user can only have one active plastic card at a time.
* If you already have an active or pending card, you won’t be able to issue another until it’s blocked or replaced . Learn [here](https://help.nqoodlet.com/en/article/user-terminate-or-suspend-existing-card-kdf7s8/#1-how-to-suspend-or-terminate-a-card-as-a-user) how to cancel a card.
* Check your Cards tab to confirm your card status before requesting a new one.

###### 2. Technical or Browser Issue

* The request may fail due to a technical glitch or browser issue.
* Log out, clear your browser cache, and try again.
* If you’re using the mobile version, try from a desktop browser.

###### 3. System Synchronization Delay

* Card issuance may fail temporarily if there’s a delay in syncing with the banking partner.
* Wait 5–10 minutes and try again later.

###### 4. Error Message or Code Displayed

* If an error message or code appears, take a screenshot before closing the page.
* Sharing the code with the support team helps them resolve the issue faster.

###### 5. Platform Maintenance or Service Load

* During system updates or high activity periods, some requests may fail temporarily.
* Wait a few minutes and retry once the system is stable.

|| Each user can only have one active plastic card at a time. Do not submit multiple card requests. If an error occurs, take a screenshot and wait a few minutes before retrying. If the issue continues, contact Nqoodlet Support via live chat and share your name, registered email, and a brief description of the issue.