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# User: Card Decline

**Exporting declined transactions helps you review and analyze transactions that were not approved.**

# How to export declined transactions

1. Go to **My Cards**.
2. You can access transactions in two ways:
    * From the **My Cards Glance** tab on the **My Cards** page, which opens by default and displays all transactions for all cards.
    * Or by selecting a **specific card**, then viewing its transactions and choosing the one you want to review.
3. Click on the **Declined Transactions** tab at the bottom.
4. Click **Filter** in the top-left corner to set your desired date range or criteria.
5. Click **Export** to download the declined transactions within the selected range.


# Check the following to understand why the card was declined:

1. Ensure the declined card has sufficient balance.
2. Confirm the card details entered are correct.
3. Try using a different browser if you encounter a decline issue.

|| Note: If the card is declined after confirming sufficient balance, contact the Nqoodlet team through live chat on your account.