> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nqoodlet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# OTP Not Received

**Adding an extra layer of security helps keep your Nqoodlet account safe. If you haven’t received your one-time password, it may be due to network delays, incorrect contact details, or mobile provider issues. You need the OTP to log in or confirm transactions securely.**

* Check your contact information and make sure your phone number and email are correct and active.
* Check your SMS and email inbox, including Spam, Junk, or Promotions folders.
* Ensure good network coverage and request the OTP again if your signal is weak.
* Request a new OTP from the same screen and wait a few seconds before retrying.
* Contact Nqoodlet Support at support@nqoodlet.com if the OTP is still not received.

|| OTP codes expire quickly, so enter them within the time shown on your screen and never share your OTP with anyone.