> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nqoodlet.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Replace a Physical Card

|| You can replace a card if it is expired or terminated.


If your card is **lost or stolen**, you must first terminate the card before you can replace it.

# Before replacing a card
###### 

If the card is still active:

1. Go to **My Cards**.
2. Select the card you want to replace.
3. Go to **Settings**.
4. Select **Change Status**.
5. Choose **Terminate**.

|| Note: You can also temporarily Suspend a card, but a suspended card cannot be replaced. It must be terminated before replacement.


# How to replace a card

1. Go to **My Cards**.
2. Select the **expired or terminated card** you want to replace.
3. Go to **Settings**.
4. Select **Replace Card**.
5. Follow the on-screen instructions to complete the replacement.

# For Admins
###### 

Admins can follow the same steps for a user's card:
1. Go to **Users & Cards**.
2. Select the intended user.
3. Select the card.
4. Follow the same replacement steps above.