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# Frequently Asked Questions About Contacts

# Does Contacts replace my accounting system?

* No. Contacts helps your team manage daily financial activities related to each contact. Your accounting system remains the main source for accounting entries and financial reports.

# Can I transfer money to any bank account?

* The bank account must have the appropriate status. Transfers also depend on your permissions and the services enabled for your company.

# Does submitting a transfer mean it is complete?

* No. Submitting a transfer means the transfer request has been submitted. It may appear as **Pending** while waiting for its final result. You can track its status from the transaction history.

# Is a new transaction created whenever the status changes?

* No. The original transaction record is updated when the transfer status changes.

# Can I view incoming and outgoing transactions?

* Yes. You can view **Pay In** and **Pay Out** transactions from the **Transactions** section in the Contact Details page. You can also view transactions associated with a specific bank account from its details.

# Why can’t I edit a contact or make a transfer?

* This may depend on your user permissions, the bank account’s status, or the services enabled for your company.

# Can a contact have more than one bank account?

* Yes. You can add multiple bank accounts to a contact and manage each account separately.

# Why can’t I use a bank account for a transfer?

* Only **Active** bank accounts can be used for transfers. An **Inactive** account must be activated first, while a **Suspended** account must be reactivated before it can be used.

# What can I do if my transfer is still Pending?

* Open the transaction details and select **Update Status** to check for the latest transfer status.