If your online payment was declined, it may be due to incorrect card details, insufficient funds, browser or connection issues, or exchange rate differences that affect the total amount.

This article helps you identify the cause and resolve the issue so you can complete your purchase successfully.

1. Check your card details

• Make sure the card number entered is correct.
• Confirm the expiry date.
• Verify the CVV code.
• Even a small typo can cause the transaction to fail.

2. Verify your balance

• Ensure your Nqoodlet Wallet has enough funds to cover the full amount.
• This includes any additional fees or taxes.
• If the balance is low, contact your company admin to top up your wallet.

3. Check for currency differences

• If the purchase is in a foreign currency, the charged amount may vary due to exchange rates.
• Make sure your wallet balance covers the converted amount after currency adjustment.

4. Try another browser or device

• Browser extensions or cached data can interfere with online payments.
• Try another browser such as Chrome, Safari, or Edge.
• You can also try completing the payment from a different device.

5. Try again after a few minutes

• If your connection was unstable or the merchant’s payment gateway was temporarily unavailable, wait a few minutes and try again.

6. Contact Nqoodlet Support

• If the payment continues to be declined, contact Nqoodlet Support at support@nqoodlet.com.
• The team will review the transaction and guide you on the next steps.

Updated on: 12/02/2026